How can we help?

Vaqto is a car wash and car care discovery and booking platform. It helps car owners explore relevant providers, compare available details and book eligible services at participating locations.

Vaqto is launching in the UAE. The providers, services and booking features available to you depend on your selected location and the information shown in the app.

Car Wash covers routine vehicle washing and cleaning options. Car Care covers specialist services such as detailing, interior treatment, polishing, protection, tinting and related appearance services offered by participating providers.

Choose Car Wash or Car Care in the app, allow location access or select an area, then review the options shown. You can also explore services relevant to a planned route where that feature is available.

Car wash and car care services are delivered by the independent provider identified in the booking or service information. Vaqto facilitates discovery and eligible booking journeys.

Use the report or support option shown in the app, or contact Vaqto support with the provider name, location and information that appears incorrect.

Use the Contact page and choose the enquiry type that best matches your request. If your enquiry concerns a booking, include the booking reference but do not send card details, passwords or identity documents.

Where information is available, Vaqto may show fuel stations near you or relevant to your route and their listed amenities, including whether a car wash is available. A listing does not mean that the fuel station or its operator is a Vaqto partner. Partner status and booking availability are shown separately.

Vaqto may display location information to help you discover available options. Booking and some detailed features are available only at participating providers that support them.

Timing information is intended to help you plan. It can change because of new arrivals, different service durations, provider updates or operating conditions. It is not a guaranteed waiting time.

Choose a participating location, select an available service and time, review the details and confirm the booking using the options shown in the app.

Choose the service and provider, then follow the journey shown. Depending on the service, you may be able to book at a fixed price, proceed from a starting price or arrange an inspection before receiving a quotation.

The displayed amount is the initial price for the service. The final price may change based on the vehicle, its condition, materials, measurements or selected options. The provider should confirm the final scope and amount before work proceeds.

Some services cannot be priced accurately until the provider checks the vehicle and understands the requested work. After inspection, the provider can recommend the scope, expected duration and quotation for your review.

Not always. Prices can depend on vehicle category, condition, size, selected package, materials and provider terms. Review the price basis and final confirmation before booking or approving work.

Refund eligibility depends on the payment status, service, cancellation timing and applicable terms. Use the support option linked to the booking so the relevant details can be reviewed.

After an eligible service is completed, use the review option in the app. Reviews must reflect a genuine experience and follow the applicable content rules.

The app may allow limited browsing without an account. An account is required for features such as saving information, booking, managing activity or receiving service updates.

Where available, you can save useful locations or routes in your Vaqto profile for easier access in the future.

Open your Vaqto profile, go to Vehicles and use the available option to add or update the relevant vehicle information.

Visit the For Partners page and submit your business details, or email partners@vaqto.co. The Vaqto team will review the enquiry and explain the next steps.

Vaqto uses personal data for the purposes explained in its Privacy Notice, including providing requested features, managing accounts and bookings, supporting users, maintaining security and communicating where permitted.